These app-based can services are a huge convenience to the passengers and have been used tremendously by most of the smartphone user. Ola and Uber have mainly dominated the market and usually give satisfactory services most of the time. One of the passenger from Mumbai had a bitter taste of this service.
Preshit Deorukhkar, a resident of Mumbai, booked a uber cab and soon after booking the passenger finds the driver starts the trip without picking him. This incident happened on July 19th which was the very first working day of that particular driver with Uber.
Here is What Happened Exactly:
As soon as the Mr Deorukhkar notice the issue he quickly raised the issue on Twitter with Uber authority.
@UberINSupport Hi, your 1-trip driver has started the trip without arriving at the location. His phone isn’t reachable. What do I do? pic.twitter.com/L6tRT95gmI
— Preshit Deorukhkar (@preshit) July 19, 2018
He tracked the ride for some time and realised that the driver is roaming around the city on his expenses. Mr Deorukhkar did not stop with one tweet. He continuously tracked the ride and updated Uber authority time and time again. In one of his tweet, he also mentioned that driver didn’t have a proper name as well. His name on the Uber app was showing “P”.
Now he is just aimlessly roaming around on the Link road. pic.twitter.com/ZcsY5pcQK6
— Preshit Deorukhkar (@preshit) July 19, 2018
@UberINSupport Also, how is “P” an acceptable driver name by your standards? pic.twitter.com/ku8N3Ts7tT
— Preshit Deorukhkar (@preshit) July 19, 2018
Deorukhkar uploaded screenshots of the journey on Twitter using funny comments and captions.
Pickup was in Malad West. Driver has now reached the edge of north Mumbai. I’m assuming he has to dump something in the khaadi. pic.twitter.com/pG3QmAo6lg
— Preshit Deorukhkar (@preshit) July 19, 2018
After all, this happened, and the driver cancelled the trip with ₹857.43 as a trip cost.
Oh crap! Looks like he’s on to me. Trip cancelled. pic.twitter.com/7cEtYyOoEi
— Preshit Deorukhkar (@preshit) July 19, 2018
Ahahahahahahaha!
Rs. 857.43 for this ridiculous @Uber trip. pic.twitter.com/qlzc4hrbKD
— Preshit Deorukhkar (@preshit) July 19, 2018
After the trip was completed, Uber responded to the incident. They replied to him to refund the full amount but, they did not apologise for the inconvenience by their side.
Here’s Uber’s response about the case.
Driver goes for a joyride, tries to dupe the rider, wastes rider’s time, and all he gets is a “note” on his profile
All I got was this response from their internal support system. Note the lack of “sorry” or “apologies” in the response
🙄 pic.twitter.com/EcUxOTOgsM— Preshit Deorukhkar (@preshit) July 19, 2018
Few users had an eye on this event happening around on twitter. They had a mixed reaction to the incident occurred.
I can’t believe you had the patience to actually watch his every move! I think he thought you’d actually pay, so he went on with the ride 🤣
— Wonder Womaniya 😎 (@thezohashaikh) July 19, 2018
Amazing sense of humour buddy, on point I must say.
— Rohan Sharma (@IAIMPictures) July 20, 2018
Same had happened with me. It is high time that Uber should bring in some way where driver is not allowed to start trip until passenger is on board.https://t.co/WZKE8l2Wtq
— Sudheendra Baliga (@baligasudhi) July 21, 2018
The exact same thing had happened to me couple of weeks ago!
My driver’s rating was 1. Apparently this happens a lot in #Bengaluru but now it has started in Mumbai
— RISHITA DAS (@rishitaa) July 22, 2018
