A Swiggy customer in Hyderabad’s old city refuses to accept the food delivery from the boy as he was Muslim. Ajay Kumar, the customer who lives in Adilabad ordered Chicken 65 from Grand Bawarchi restaurant at Falaknuma using Swiggy.
While ordering, Ajay mentioned that his preferences were: “Very less spicy. And, please select Hindu delivery person. All ratings will be based on this.”
The incident is of Monday and came to light on Wednesday when the delivery boy Mudassir Omar (32) lodged a complaint with Shalibanda police station. Police are yet to register a case while Swiggy hasn’t reacted to the issue.
Ajay got upset when he received the call from Mudassir to ask the exact address. Mudassir said:
“He asked my name and when I revealed my identity, he was angry. Customer shouted at me for not honoring his preferences. He said he was rejecting the delivery because I was a Muslim.”
Later, Ajay called the Swiggy customer care and was engaged in the argument. He was recorded saying that he preferred delivery only by a Hindu delivery boy and would never accept it from a Muslim.
He said to cancel the order and refund the amount. The executive said the cancellation charges will be 95. Ajay didn’t mind canceling the order.
Mudassir said Swiggy didn’t assign as per religion. “It was automatically assigned to me by the system which follows the GPS. Since I stay nearby, the order was assigned to me,”
A similar incident happened in July when a Jabapular man canceled the order due to the same reason on the Zomato platform. Zomato’s CEO Deepinder Goyal tweet defending his company delivery boy and won the internet with a tweet.
