Yesterday night a Zomato user tweet after ordering food on a food-delivery app. His concern was about the delivery executive assigned for his food order. He was concerned about the Non-Hindu rider for delivery of his meal.
He tweeted that Zomato has allocated a non-Hindu rider and they can’t change the rider and aren’t refunding the amount on cancellation.
In a series of tweets, Amit Shukla, Living in Jabalpur Madhya Pradesh, even shared the screenshots of his conversation with Zomato’s customer care, saying he would take up the issue with his lawyers.
Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can’t change rider and can’t refund on cancellation I said you can’t force me to take a delivery I don’t want don’t refund just cancel
— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
This is my objection pic.twitter.com/U4DjaHONoo
— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
Zomato responded this morning saying Food doesn’t have a religion.
Food doesn’t have a religion. It is a religion. https://t.co/H8P5FlAw6y
— Zomato India (@ZomatoIN) July 31, 2019
Deepinder Goyal, Zomato founder also matched his company voice and poster a firm message on Twitter in response.
We are proud of the idea of India – and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values. 🇮🇳 https://t.co/cgSIW2ow9B
— Deepinder Goyal (@deepigoyal) July 31, 2019
Zomato’s response was widely praised on social media for rejecting bigotry and hate:
This statement from a startup founder is what is required. Only @ZomatoIN from now on!!
— Abdul Rasheed اعيش فلسطين (@VivaaPalestine) July 31, 2019
भाई में Swiggy का fan हूँ पर आज zomato use करूँगा।
— Manish (@vivajeans) July 31, 2019
My next 5 orders will be from you ❤️
— Khan Saab (@CanadianSaab) July 31, 2019
Well said! Rare to find corporate voices publicly rejecting the growing hate and bigotry. 👏👏
— SamSays (@samjawed65) July 31, 2019
What a clear, strong statement! This changes the way I look at the brand, Zomato. From now on, it is very special!
— Tony Joseph (@tjoseph0010) July 31, 2019
Hey shrawan man
Pl. Stop using fuel in your vehicle , stop travelling in any other vehicle
They are buying oil from Muslim countries
Despite I told them it’s shrawan
They still buying from Muslim countries
Let us discover our own fuel somewhere in Nepal— Janta Janardhan (@PublicVoice18) July 31, 2019
