Cab services are such a great help ever since they have started. Picking up from where we are and dropping us where we want. They have been a saviour to us. But, sometimes its all opposite to what they offer.
So, this guy named Surya Oruganti booked a Uber from Kempegowda Airport, Bengaluru to drive him home. But, this wasn’t the case which he expected. When the cab arrived, he found that the driver was not the one shown on the App including to his worse he was drunk.
No option seems to be possible at late night he clicked a picture of the driver, and he sat on the driving seat to drive himself home.
He was in not in the mood of letting go this incident and posted several instances in Twitter.
He also posted a video where he is seen asking several questions to the driver.
Here’s a video of the driver who was drunk enough to not know he was being recorded. He was not the driver claimed by the app either. pic.twitter.com/IPnwBkTZ7R
— Surya Oruganti (@suryaoruganti) September 9, 2018
After looking at the case, Uber replied :
This is concerning, Surya. Please share your registered email ID and phone number through which you have requested this trip so that our safety team can get in touch with you at the earliest.
— Uber India Support (@UberINSupport) September 9, 2018
Here is how the whole conversation goes in.
@UberINSupport – DM’ed the details.@dkhos – this driver behavior needs to be caught and handled as it is a very serious safety issue.
This is most common to and from airports at night in India. Having a person checking for this before starting trip should be doable.@Uber_India
— Surya Oruganti (@suryaoruganti) September 10, 2018
Uber safety team promptly called back about 20 hours later. They said I shouldn’t drive a cab because that’s a safety issue. And that they’ll educate the driver whatever that means and might terminate the driver if there’s recurrence.#sorrynotsorry @UberINSupport @Uber_India
— Surya Oruganti (@suryaoruganti) September 15, 2018
It’s been a few days and the action taken from Uber is not being noticed yet. They might have taken action is still not confirmed.
Twitter was angry and blasted Uber.
— Apoorva Gupta (@apugupt) September 10, 2018
— Biswojit Mahapatra (@i_ambiswojit) September 15, 2018
Uber will say “In such cases you are supposed to cancel the ride and report this to the appropriate authorities. Regret your inconvenience” @UberINSupport is the worst customer service!!
— Sagar Walve (@im_drsagar) September 15, 2018
I had to drive myself once from kolkata airport.. the driver was so sleepy and drowsy, he was veering off the road!! After i put the complain, some smart ass called me from uber and started preaching me how i should not drive myself!! @dkhos
— Kaushik Ganguly (@Kaushik09092859) September 15, 2018
Uber passengers need to know car driving before book the cab
— Indra Kant (@TheIndraKant) September 16, 2018
Yes you should not drive the cab by yourself for safety reasons, a drunk driver is fine.
Waaow uber you guys are amazing. Never ever.
— Sudarshan Khan (@sudarshankhan) September 15, 2018